Terms and Conditions

Your use of this website is subject to the terms and conditions as set out, and may be amended from time to time by us.

This website is the property of Sports Performance Equipment Ltd and is directed at UK residents only.
Due to the nature of the software and the Internet, no guarantee is given of uninterrupted or error free access to or running of this website or the information-transactions conducted through it.
Sports Performance Equipment Ltd shall not be liable for any failure in processing your details due to software or Internet errors or unavailability, or circumstances beyond its reasonable control.
Sports Performance Equipment Ltd makes no warranty that this site is free from errors, defects or viruses.
We will use all reasonable efforts to ensure that the information published on this website is complete, accurate and up-to-date, but representations or warranties are made (express or implied) as to the accuracy or completeness of such information.
Sports Performance Equipment Ltd cannot accept any responsibility for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked.
The website may contain links to websites operated by third parties. Such links are provided for your convenience only and we have no control over their individual content. Sports Performance Equipment Ltd therefore makes no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked websites nor as to the suitability or quality of any of their products or services.
Sports Performance Equipment Ltd is a registered company in England and Wales.

Terms of Trading

1. Pricing and VAT
Due to Sports Performance Equipment Ltd currently being a small bespoke company, the company is not registered with VAT at this present time. Pricing will be as per the published price list unless otherwise stated. The company has the right to amend prices at any time.

2. Order Confirmation

Once an order has been placed, a confirmation of receipt will be emailed. The Contract between Sports Performance Equipment Ltd and the Buyer will commence on despatch of the items at which point a despatch email will be sent.

3. Delivery and Packaging
Charges apply to all UK mainland deliveries.
Delivery will usually be made within 48 hours of the order/payment subject to stock availability. Overnight deliveries will incur a further charge at the prevailing rate.

4. Overseas Orders
Territories outside UK mainland and Northern Ireland may incur additional charges in respect of Packaging, Shipping and Delivery charges. Costs will be confirmed on the acceptance of the order and payment will be required before delivery.

5. Returns and Refunds
5.1) Notification of damage or shortages must be made to Sports Performance Equipment Ltd as soon as possible after receipt and no later than 48 hours. If the packaging is damaged on receipt, you may refuse delivery and you must inform us immediately, preferably by emailing info@sportsperformanceequipment.co.uk

5.2) Please inform us as soon as possible if the goods have not arrived on our planned delivery date, preferably by emailing info@sportsperformanceequipment.co.uk

5.3) IMPORTANT – do not send any goods back without contacting us first. We will then advise the best means of return.

6. Unwanted Items
If you just don’t want the items you have received from us, you have 14 days from the date of receipt to return them back to us. A reasonable examination of the goods can be carried out and we may make a deduction on the refund price should we deem the goods to have been handled excessively. The returned product/s must include all of the contents including instructions and packaging. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value. We do not cover the cost for returning the products back to us, and we recommend that you obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the post. We also do not offer a collection service. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We do not offer a loan or trial service and our offer of a refund does not apply if you have used the product.

7. Faulty Goods
If a product you have ordered becomes faulty, please contact us as soon as possible preferably by emailing info@sportsperformanceequipment.co.uk

8. Items not Included in our Returns Policy

We are unable to accept returns on products that have been personalised, made to order or customised to your requirements. Specifically, products from our manual therapy Section are non refundable due to health protection and hygiene reasons i.e. Massage Products.

9. Product Suitability

Please note that gym strength equipment (Benches, Racks, Bars, Weights) products on the Sports Performance website are designed for Home use and carry a home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non-domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use.

If you are planning to purchase equipment for commercial use, or have any questions regarding the warranty for commercial equipment, please email our Sales Department at info@sportsperformanceequipment.co.uk who will be able to advise you on the suitable equipment.

Buying Items from our Mail Order Returns / Ex-Display Section Items purchased from our mail order returns/ex-display models section of our website may be partially or fully boxed/assembled and may have some sort of cosmetic damage. All goods will have been tested and will be in full working order and covered by a warranty. Any such minor defects will be made known in the product description.

10. Product Warranty
Products may be subject to Terms and Conditions contained in the Manufacturer’s Warranty. These are in addition to your consumer rights.

All new equipment sold by Sports performance Equipment is covered for domestic use only, (excluding consumable parts), unless the item states it is suitable for light commercial or commercial use. In many cases the warranty is greater than this. The warranty on equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a 'back to base' warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit (This warranty excludes consumable parts and damage caused by accident, or misuse). Equipment sold for home or commercial use, is warranted for use in a normal habitable building environment. Manufacturers reserve the right to cancel warranties if equipment is used in a non-standard environment. Warranty for light commercial or full commercial equipment varies, please contact our sales department to clarify warranty status on individual equipment.

If an item develops a fault, please contact us stating the equipment you have, (brand and model number), serial number and a brief description of the fault. Sports performance Equipment will either arrange to send a part for the customer to fit, if this is practical and simply applied or affixed by a reasonable person, send an engineer to site, or in some instances, ask that the goods be returned to our warehouse for examination. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from Sports Performance Equipment Ltd. Sports Performance Equipment Ltd will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.

11. Law
All Contracts by Sports Performance Equipment Ltd for the sales of goods shall be deemed in all respects to be Contracts made, performed and construed according to English Law.

12. How to Contact Us
BY EMAIL: info@sportsperformanceequipment.co.uk
Make sure your contact details are clearly visible to avoid errors.
When placing an order, please ensure you use Sports Performance Equipment account codes or descriptions.

13. Data Protection

All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Powerhouse which would be of interest to you. You must tell us if you do not wish us to do so. We do not store credit card details nor do we share customer details with any 3rd parties.

14. Note
A copy of these terms of trading are available upon request. The Company reserves the right to amend these terms or prices without prior notice. All prices are correct at time of going to press. All product specifications may change due to manufacturer’s product development without prior notification.

PRIVACY AND COOKIES NOTICE

Part A – Your acknowledgement of this Privacy Policy

We have written this Privacy Policy to help you understand how Sports Performance Equipment Ltd may collect and use your personal information and to inform you about the choices you can make about your personal information. This Privacy Policy contains important information about how we handle the information we collect from you – please read it carefully.
By accessing, using or registering on the Sports Performance Equipment Ltd Website or Social Media you acknowledge that you have read this Privacy Policy.

Amendments to this Privacy Policy

3. Sports Performance Equipment Ltd reserves the right to add to or amend this Privacy Policy from time to time. Amendments will take effect when posted on the Website or Social Media. Please check the Website’s ’Privacy and Cookie’ section regularly for changes. If you access, use or register on the Website or Social Media or purchase products after any amendment to the Privacy Policy, you acknowledge that you have read the updated version of the Privacy Policy. Unless otherwise stated, our current Privacy Policy applies to all the personal information we have about you.

Part B – Information we may collect from you

4. Sports Performance Equipment Ltd may collect and process information about you as set out in this Part B. We will collect personal information in order to fulfil our contract with you in the supply of goods and services including name, address, telephone number, email address and payment details.

Making a purchase from Sports Performance Equipment Ltd

5. If you make a purchase via the Website, email or telephone, Sports Performance Equipment Ltd will collect the information we require to fulfil your order and notify you of the status of the order.

6. Your personal information will only be used to process your order and to provide any follow-up information regarding this order.

7. Where you make a purchase by credit/debit card via the Website or telephone we will use the purchase information you submit to process your credit/debit card transaction.

Competitions/Surveys/Correspondence

8. Sports Performance Equipment Ltd may obtain information from you when you enter a competition or promotion via email, the Website and/or Sports Performance Equipment’s Social Media.

Marketing Material

9. Sports Performance Equipment Ltd will collect information specifically for the use of marketing activities i.e. newsletter, special offers, abandonment cart emails and events. To allow us to do this you will be asked to specifically opt in to these emails and we will only send you marketing emails if you sign up to this. Business clients will automatically receive marketing emails as part of our mutual legitimate business relationship.

Sharing Information

10. Sports Performance Equipment Ltd will not share your information unless it is to fulfil our contractual obligation in the provision of goods to you i.e. postal, delivery and transport organisations.

11. We will not disclose your information to a third party unless we are required by law, to provide your information to HMRC or other law enforcement or government agency.

Keeping your Information Safe

12. The nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, and any transmission is at your own risk. We follow strict security procedures (including appropriate technical and organisational measures) in the storage and disclosure of your personal information to try to prevent unauthorised access or loss. We store information you provide to us on secure servers, and payment transactions are encrypted using SSL technology. We take appropriate measures to ensure that information disclosed to us is kept accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

13. Your information cannot be accessed by those who do not work for Sports Performance Equipment Ltd. Personnel understand their legal responsibility to maintain confidentiality and follow company procedures to ensure this.

14. We take precautions to ensure security of the company premises, filing systems and computers.

15. We use cloud computing facilities for storing some of your information. Sports Performance Equipment Ltd has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information secure.

16. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

17. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

18. Consequences of not providing your data. We want to provide the best possible service to our customers and if we do not receive full details from our customers then there it will affect the customer experience in the below ways:

Safe delivery of their order

Payment processing

Tracking of their order

Warranty of their produces

Communications become less effective

Sports Performance Equipment Ltd uses information collected using cookies and web beacons to help us analyse, develop, manage and market our goods and services, and our communications to you.
A ‘cookie’ is a small piece of information placed on your device’s hard drive via your web browser. ‘Session cookies’ are temporary cookies which remain on the cookie file of your browser until you leave a website. ‘Persistent cookies’ remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie). The ‘help’ button on the menu bar of most web browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser tell you when you receive a new cookie, and how to disable cookies.
Cookies help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.
If you register with us or if you continue to use our site, you agree to our use of cookies.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Except for essential cookies, all cookies will expire after 2 years.
A web beacon is a tiny transparent graphic image, often no larger than 1 pixel x 1 pixel, that is placed on a website or in an e-mail and used to collect information, often in conjunction with a cookie.

Google Analytics

To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.

Wix and Social Media

1. Wix is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.

[Please note that our advertisers may also use cookies, over which we have no control.]

2. If you are using Sports Performance Equipment Ltd Social Media, please remember that Sports Performance Equipment Ltd Social Media are provided via social media sites which have their own functionality, terms and privacy policies. You should be aware that these functions are part of the social media site, and are subject to the social media site’s terms and privacy policy. Please ensure that you have read these carefully and have checked your personal settings to ensure that you are happy with how your information will be used by the social media site. Sports Performance Equipment Ltd Social Media may make use of these functions but Perform Better does not control them and is not responsible for them.

3. Sports Performance Equipment Ltd Social Media may allow you to see your friend’s details and contact them. An example of this would be with Facebook. Where this is the case, this function is provided by the social media site provider and not Sports Performance Equipment Ltd. Any messages you send to friends via Sports Performance Equipment Ltd Social Media use the relevant social media’s functionality and are not sent from Sports Performance Equipment Ltd.

4. Sharing tools in the form of Facebook and Twitter share buttons feature on this site, these third party websites may set a cookie if you are logged in to their service. Please refer to the Facebook and Twitter cookie policies.

5. This website contains ‘embedded’ YouTube content, a cookie may be set upon playing these videos.

Contacting Us

You can contact us with any queries or requests concerning your personal information and/or this Privacy Policy by using the contact details shown on the Website ‘Contact Us’ page. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.

Payment Methods

- Credit / Debit Cards
- Bank Transfer

Payment Methods